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Waiting new phone to pick up

WeiH
I'm a participant level 1
I'm a participant level 1

Hello,

 

I placed an order on March 15 and haven't received a pickup email after 2 weeks. How long does it usually take for shipping?

thank you

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @WeiH, it sounds like you’re eager to get your hands on that new phone! If you’ve ordered it for in-store pickup, it usually depends on stock availability and shipping timelines. You should’ve gotten a confirmation email with an estimated pickup date—check your spam/junk folder if you haven’t already. If it’s been longer than expected, I’d suggest calling the store directly (find the number via fido.ca’s store locator) or reaching out to Fido’s customer service at 1-888-481-3436 to check the status of your order. They can usually track it down for you—hope it arrives soon!