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Voice not heard

I'm a participant level 1
I'm a participant level 1

When I answer my phone they do not hear me but I can hear them very clearly?


I'm a participant level 1
I'm a participant level 1

This thing also happens to me. When i tried to contact the fido customer care specialist. I cannot hear their voice. 

Hey @Rajwinder30, Alex here, welcome to the community! 


If you're having a hard time hearing our customer service when calling us, you should try the other contact methods we have, like the live chat or on social media. We'll be able to help you figure out what might be causing this.


You can see all our contact methods here.


Hi @DavidJ2


That's odd. Sad


Does this happen with every person you speak with? 


Also, did you notice a difference when you put the call on speaker? 


It could be an issue with your device's microphone, but it'd be best to first make sure that it's not caused by the network connection itself. 

A good test for this is to try your SIM card in another phone, to see if the same thing happens.

Keep us posted!