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Urgent, number transfer issue

Benjaminxjm
I'm a Participant Level 2
I'm a Participant Level 2

I just bought 2 lines under one account, but only one number  is shown when I access the account. So when I transfer the original number to fido, only one number works and another one is the temperary number. Under account, only showing one number.

 

Help, I worried about I lost the nubmer....

3 REPLIES 3

Benjaminxjm
I'm a Participant Level 2
I'm a Participant Level 2

Thank you. but their service closed now, worried about my number...

I would not worry, if the port did not happen then the number will still be active with the other provider.



KAPABLE-K
MVP MVP
MVP

Hello @Benjaminxjm,

 

Welcome to the community!

 

This would be something you will need to contact customer service directly and they can look at your account and better assist you.