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Upgrade pending

I'm a participant level 1
I'm a participant level 1

Hi, I have tried upgrading my device and it did say that it successful but it still shows the upgrade pending sign. Can please someone help me with this?


Former Moderator
Former Moderator

Hey @Yannnnnnnnnnh,


Just to confirm, did you recently placed and order that had yet to be completed? If that's the case, you cannot place a new order until the previous one is completed or cancelled.


We can take a closer look at your account to find out if that's the case. To get started, reach out to us at these channels and we'll take ti from there.