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Unlock Code

I'm a participant level 1
I'm a participant level 1

I canceled my account yesterday due I'm going back my country a while. I tried to activate my phone but I couldn't open I need pin number. 


I have used my phone more than 3months but I do not know why it is still unlock. 


The mobile company in Korea told me I have to get unlock code number to open my device. I'm in Korea now so I cannot go to fido store in Canada. 


My email is 

I hope I can unlock my device as soon as possible.



*** Edited to remove personal info ***


Thank you 


Community Manager (Retired)
Community Manager (Retired)

Hey @Unmi,


Welcome to our Community Smiley


We'll be able to help you with the unlock code, I'll send you a PM shortly to get started.


Chat soon!