Unable to make and receive calls

[rohinisankar]

I have purchased one plus Nord CE 3 lite from India and I am unable to make and receive calls. However, I am able to use mobile data. I have tried all the options following the previous thread , wherein I have tried changing APN settings, changed to 2G, restarted phone multiple times, but no luck. Please advise 

[Cawtau]

Hello Rohinisankar,

  Welcome to the community!

  Sorry to hear you have been unable to make and receive calls with your phone. I understand you have reviewed a previous thread. Is this the one to which you refer?

  Unfortunately, since the device is not available from Fido, certain features (ie voLTE and/or Wifi-calling) won't likely be supported. Had you also tried to disable HD-calling features?

  I also understand you have changed the settings to 2G. While the 2G network is still listed as 'compatible', I'm not sure how extensive it is nor whether it is actually available to phones or only IoT devices. According to the available specifications for that device, have you tried to connect via the '3G' network (WCMDA or UMTS)?

Hope this helps 😀

Cheers