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Trade in old phone and get new phone with credit instantly.

I'm a participant level 1
I'm a participant level 1

Hi Forum, I was checking to see if we could trade in our old phone and get credit to use it to buy a new one. But do we have this credit work instantly? like I can buy the new phone online through the Fido portal and trade in my old phone so the final price of the new phone gets settled with the old phone credit instantly. I have seen this option on Samsung. not sure if we have this in Fido. Any leads will help.

This would help me as I have 1 phone and I need to back up my phone and move all content to a new phone before I send as a trade-in. 


Senior MVP Senior MVP
Senior MVP

Hello Nishant15,


   Welcome to the community!


  Unfortunately, I don't think the credit is available straight away. You should note that the FidoTrade is done through Likewize. Fido only receives the devices on behalf of Likewize. Fido does not take ownership of any trade-in device (see here). As such, I assume the value determination would be at Likewize's discretion.


  They also do state that any quoted trade-in value is a conditional estimate. Upon inspection, the actual trade-in value may be significantly reduced. You have 14 calendar days if you wish to reject the revised trade-in value (see above link).


  That said, they do note that they will apply the credit immediately in store (see here).


  You should note that this forum is community-driven and not intended as a venue for customer services. If you wish to discuss your situation with Fido, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. You might also consider taking your device into a store to see if they are able to offer the credit right away or whether they need to verify value determination with Likewize prior to offering the credit on your purchase.


Hope this help 😀