Things to know if you lost your phone

Things to know if you lost your phone

Hey Community,

 

Things don’t always go as planned, and sometimes we misplace things. Unfortunately, sometimes those things are super important, like our wallets or phones. We don’t have much advice for keeping wallets safe, but when it comes to your phone, we got you covered: 

 

REPORT IT LOST/STOLEN

 

If you haven’t done it yet, go to My Account on Fido.ca, scroll down to the Quick Actions section and click on Report Lost/Stolen Device then Continue to put a block on it.

 

Once that’s done, calls, texts, data and roaming services will be blocked. We’ll send you an email to confirm.

 

PAYMENTS

 

  • You will continue to be charged your regular monthly fees since your number will remain active.
  • There will be no usage charges from the time we put the block on your line.
  • Charges for Premium text messages continue to apply if you’re subscribed to any.

 

IF YOU FIND YOUR PHONE (yay!)

 

  • The account holder can remove the block from My Account on Fido.ca (same place as where the block was added) or by dialling *611 and using the Interactive Voice Response system.

 

Hopefully this helped put your mind at ease!