Switching Mobile Phone Provdider

Switching Mobile Phone Provdider

Switching Mobile Phone Provdider

SOLVED
christieli_
I'm a Participant Level 2

Switching Mobile Phone Provdider

Hi,

 

My 24 month contract ends in 3 days and I want to switch to another provider. How do I switch over and keep my phone number at the same time? How do I cancel my plan with Fido? Please help.

 

Thanks

Accepted Solution

Re: Switching Mobile Phone Provdider

Solved by Senior MVP Senior MVP

Hello Christieli_,

 

  Welcome to the community!

 

  In order to switch your phone number to a different provider, your new provider would need to request the port-out from Fido. It's important that your Fido account and phone number remain active (see here). Once the port is completed, your Fido line would be automatically cancelled.

 

Hope this helps 😀

 

Cheers

 

View solution in context
1 REPLY 1
Cawtau
Senior MVP

Hello Christieli_,

 

  Welcome to the community!

 

  In order to switch your phone number to a different provider, your new provider would need to request the port-out from Fido. It's important that your Fido account and phone number remain active (see here). Once the port is completed, your Fido line would be automatically cancelled.

 

Hope this helps 😀

 

Cheers