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Switching Mobile Phone Provdider

christieli_
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

 

My 24 month contract ends in 3 days and I want to switch to another provider. How do I switch over and keep my phone number at the same time? How do I cancel my plan with Fido? Please help.

 

Thanks

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Christieli_,

 

  Welcome to the community!

 

  In order to switch your phone number to a different provider, your new provider would need to request the port-out from Fido. It's important that your Fido account and phone number remain active (see here). Once the port is completed, your Fido line would be automatically cancelled.

 

Hope this helps 😀

 

Cheers