cancel
Showing results for 
Search instead for 
Did you mean: 

Suspend my acount

David53
I'm a participant level 1
I'm a participant level 1

i want to suspend my account, how can I do so? 

1 REPLY 1

NaliniR
I'm qualified level 1
I'm qualified level 1

Hi @David53,

 

Welcome to the Fido community!

 

 

A temporary suspension can not be done online through self-serve on fido.ca, only a Fido representative can do it. You can reach out to customer support through any of the available methods listed here.

 

A few things to note before you proceed with the temporary suspension.

 

  1. You need to have been with Fido for a minimum of one month and must not be in a contract.
  2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
  3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
  4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.