Sim card update?

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I'm a Participant Level 3
I'm a Participant Level 3

Sim card update?

I am trying to update my sim for use with a new phone. I have my new sim, I go to fido.ca/simcard as printed on the multisim card. I find the instructions, log in to my account, choose my number however there is no 'Update SIM Card' option that I see.

 

Only options for 'Change My Number' and 'Refer a Friend'. 

 

It seems the instructions may be somehow wrong?

 

 

 

** Edited to add labels **

 

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Re: Sim card update?

Hello @qw4 welcome to the community!

 

The option should be there, are you on a prepaid or post paid account? 

 

Are you login as the account holder or as an authorise user? Only the account holder can upadte SIM on a monthly plan. 

 

I do not think Fido has the option for you to update the SIM on prepaid accounts yourself.



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Sim card update?

I am logging in as the owner of my phone and account so this option should appear there.

 

I do not understand why this simple task cannot be competed online if it is a prepaid account.

 

The instructions on your website make no distinction for not allowing a prepaid account to update a sim card.

 

Please check your speeling and grammer before clicking 'post'. It is annoying.

 

Thank you.

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Former Moderator
Former Moderator

Re: Sim card update?

Hey @qw4

 

Welcome to the community!  I can update the SIM card for you on my end, want me to send you a PM?

 

Just so you know, here are all the ways you can contact us for questions directly related to your account: http://bitly.com/1OJZF0U

 

And thanks for your help, @KAPABLE-K! Smiley

 

 



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Senior MVP Senior MVP
Senior MVP

Re: Sim card update?

Hello Qw4,

 

  Welcome to the community!

 


@qw4 wrote:
...

Please check your speeling and grammer before clicking 'post'. It is annoying.

...

  The irony in your request is palpable.

 

Cheers


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I'm a Participant Level 3
I'm a Participant Level 3

Re: Sim card update?

That would be very helpful.

 

I am at work and this would be the easiest option to update my sim other than the option in my account screen.

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I'm a Participant Level 3
I'm a Participant Level 3

Re: Sim card update?

If it made you smile then I'm happy but still annoyed.

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