I am trying to update my sim for use with a new phone. I have my new sim, I go to fido.ca/simcard as printed on the multisim card. I find the instructions, log in to my account, choose my number however there is no 'Update SIM Card' option that I see.
Only options for 'Change My Number' and 'Refer a Friend'.
It seems the instructions may be somehow wrong?
** Edited to add labels **
Hello @qw4 welcome to the community!
The option should be there, are you on a prepaid or post paid account?
Are you login as the account holder or as an authorise user? Only the account holder can upadte SIM on a monthly plan.
I do not think Fido has the option for you to update the SIM on prepaid accounts yourself.
I am logging in as the owner of my phone and account so this option should appear there.
I do not understand why this simple task cannot be competed online if it is a prepaid account.
The instructions on your website make no distinction for not allowing a prepaid account to update a sim card.
Please check your speeling and grammer before clicking 'post'. It is annoying.