Sim card update?

[qw4]

I am trying to update my sim for use with a new phone. I have my new sim, I go to fido.ca/simcard as printed on the multisim card. I find the instructions, log in to my account, choose my number however there is no 'Update SIM Card' option that I see.

Only options for 'Change My Number' and 'Refer a Friend'. 

It seems the instructions may be somehow wrong?

** Edited to add labels **

[KAPABLE-K]

Hello @qw4 welcome to the community!

The option should be there, are you on a prepaid or post paid account? 

Are you login as the account holder or as an authorise user? Only the account holder can upadte SIM on a monthly plan. 

I do not think Fido has the option for you to update the SIM on prepaid accounts yourself.

[qw4]

I am logging in as the owner of my phone and account so this option should appear there.

I do not understand why this simple task cannot be competed online if it is a prepaid account.

The instructions on your website make no distinction for not allowing a prepaid account to update a sim card.

Please check your speeling and grammer before clicking 'post'. It is annoying.

Thank you.

[Cawtau]

Hello Qw4,

  Welcome to the community!

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@qw4 wrote:
...

Please check your speeling and grammer before clicking 'post'. It is annoying.

...

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  The irony in your request is palpable.

Cheers

[qw4]

If it made you smile then I'm happy but still annoyed.

[FidoChristina]

Hey @qw4, 

Welcome to the community!  I can update the SIM card for you on my end, want me to send you a PM?

Just so you know, here are all the ways you can contact us for questions directly related to your account: http://bitly.com/1OJZF0U

And thanks for your help, @KAPABLE-K!

[qw4]

That would be very helpful.

I am at work and this would be the easiest option to update my sim other than the option in my account screen.