Samsung s7 freezing multiple times in a day

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Samsung s7 freezing multiple times in a day

I have been having issues with my samdung s7 freezing multiple times in a day and I have done a factory restore 

Does anyone else have this problem and if so how do I fix it .?

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Re: Samsung s7 freezing multiple times in a day

Hello @Jenmc204,

 

Welcome to the community!

 

Since you have done a factory reset and still getting the problem it could be hardware related and would need to sent in for repair if you still have warranty.

 

But you can also boot the phone into safe mode and try see if its an app that is causing the freezing.

You can try following the steps here.

 

If nothing works then you would need to send it in for repairs.

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Re: Samsung s7 freezing multiple times in a day

Hello @Jenmc204,

 

Welcome to the community!

 

Since you have done a factory reset and still getting the problem it could be hardware related and would need to sent in for repair if you still have warranty.

 

But you can also boot the phone into safe mode and try see if its an app that is causing the freezing.

You can try following the steps here.

 

If nothing works then you would need to send it in for repairs.



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