So after much googling and scouring the Fido forums, I have come up with no resolution to my problem. I have a iPhone 5 purchased from Fido. I live in downtown Montreal. I very, very rarely get an LTE connection, but when I do, I have no Internet connection via browser or apps. I've tried replacing the micro SIM with a new one from Fido. Same result.
Now here is the kicker, my co-worker has an iPhone 5 unlocked. He has a Rogers SIM. At my desk at work he has a strong LTE connection getting 30-40 Mbps connection while I get no LTE at all. When he pops in my old and new SIM, he has the exact same problem as the connection on my phone. So Fido runs on Rogers network. Any ideas?
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I an in downtown Toronto M5G 2C2. I have LTE connection on Fido but the internet is not connected.
It shows its connected to LTE but the internet is not at all working. Called customer care number number of times but no use. Do anyone know how to fix it, please?
I have the same problem. My LTE worked for ONE DAY and it just stopped working afterwards. I get the LTE signal without any problem but everytime it's enabled, I cant connect to anything. I troubleshooted this phone to no avail.. even went as far as going to the apple store to have my phone checked out. I was communicating with Fido CSRs via facebook but they promised that a network rep will contact me soon. It has now been 7 days and no one has contacted me.
Also FYI, I am a new fido customer and the CSRs keeps telling me that my account is properly set up with LTE capability.
Fido CSRs on facebook are quite helpful actually. They were able to fix my LTE problem by discovering an app that I was running didn't work with my LTE. I have been using Onvao since my iphone4 to shrink the data so when i installed it on my iphone 5, i didnt think it would be an issue, but turns out its the biggest culprit in running LTE. The devs on that app hasnt bothered update their system to iOS6 let alone telling their customers of the issue.
Anyways, i find that CSRsover the phone are pretty useless and they seem like they dont care. You might want to try to contact the Fido CSRs on facebook. They really do make an effort to make their customers happy.
Edit: removed profanity
Not 100% sure, but I would call Fido and check that your data plan has been udpated to an LTE-capable data plan (I recently ordered an iphone via Fido customer relations, and the rep indicated that he would have to switch my 'old' 6gb data plan to a newer one that allows for LTE data).