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Samsung galaxy Q and MMS

I'm a participant level 1
I'm a participant level 1


I  received a txt msg from fido( saying< subject: Welcome to the fido picture and video me> the size is 4 kb.  Beside it says downloading... if i tap it it just gives me message details...


The i received the Picture/ Video msg from a friend.. size 240 kb... Which i cant open it again just says downloading and then when tapped on just gives me msg details..

I have checked both my phone  and plan and both say they support mms... So whats the problem?



***Edited to add labels***


Former Moderator
Former Moderator

Hey sgales!

Have you called customer service since this has started? If so, what were you told?

You may find troubleshooting within this thread :

Let me know!