Samsung S8 screen blackout

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Samsung S8 screen blackout

Now that I am using my Samsung phone exclusively, I find that the screen blacks out during calls. I cannot use the key pad or tell if I am still connected. I followed a suggestion to hold the power and home buttons down for 20 seconds but that did not help.

Accepted Solution

Re: Samsung S8 screen blackout

Hello @Student123,

 

It sounds like you have a problem with the proximity sensor. Do you have a screen saver or a case on the phone it could be interfering with the proximity sensor.

 

The proximity sensor detects when a user is holding the phone near their face during a call and turns off the display to prevent keypad presses and battery consumption from the display.

 

The proximity/light sensor should be located to the right of the earpiece.

 

You can try disabling it when in a call and see if it help but it will keep the screen on when you hold the phone to your ear.

 

Open the phone dialer

Tap Menu icon.

Tap Call settings.

Tap Turn off screen during calls to enable or disable.

View solution in context
Flag this to a Moderator
Message 1 of 2
173 Views
Highlighted
Solution

Re: Samsung S8 screen blackout

Hello @Student123,

 

It sounds like you have a problem with the proximity sensor. Do you have a screen saver or a case on the phone it could be interfering with the proximity sensor.

 

The proximity sensor detects when a user is holding the phone near their face during a call and turns off the display to prevent keypad presses and battery consumption from the display.

 

The proximity/light sensor should be located to the right of the earpiece.

 

You can try disabling it when in a call and see if it help but it will keep the screen on when you hold the phone to your ear.

 

Open the phone dialer

Tap Menu icon.

Tap Call settings.

Tap Turn off screen during calls to enable or disable.



Flag this to a Moderator
Message 2 of 2
166 Views