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Samsung Galaxy A5 Home Button not Working

paulfrank
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

 

I have purchased a Samsung Galaxy A5 from Fido two months ago. Recently, there is no reponse when I press the Home button. I have tried restarting the phone, still doesn't work..just wondering if I can take the phone to a Fido store to get it fix?

 

Thanks.

 

 **Edited to add label

 

 

 

 

2 REPLIES 2

FidoTerry
Former Moderator
Former Moderator

Hey @paulfrank! Smiley

 

To give more details on what Kapable-K mentionned:

 

All our phones come with a 1 year manufacturer warranty. If the phone wasn't damaged because the user, you can go to a Fido store to get the phone shipped in for repair. It will be to have your proof of purchase however. 

 

With a 50$ deposit, you can also get a loaner phone. The 50$ will be refunded once you return the phone back to the store.  



KAPABLE-K
MVP MVP
MVP
Hi you can take it to any Fido store and they can send it for repair. If you need a loner phone in the mean time I suggest you call the store ahead just to make sure they have.

Also take your original purchase receipt sometimes they ask.

You can also take it directly to any Samsung service center.