Hi there - I purchased a Samsung Galaxy Z-Flip 5 and was entitled to a promotional value of $530 (reg. $130 + $400 promotion when trading in a Galaxy device toward Z-Flip 5). I traded in an S20 FE in Navy and when I did a quote, it said I would receive $530. Upon escalation with the Trade portal, I was told that I was not eligible (which did not appear to be the case). I continued to share screen shots and the listed promotion (which I qualified for), but ultimately accepted the other promotional value of $330 ($130 + $300 promotion for trading an Android phone toward any flip phone.
This left a very bad taste in my mouth relating the the Trade program and escalations, but nevertheless, I submitted the trade for $330. I ran the Fido diagnostics twice and my phone had no issues. I finally submitted it without running diagnostics because I already had multiple times and my phone had no issues.
Now, to make matter worse, I receive an email saying my screen has burn-in. Not one of the questions asked for trade value and also the screen doesn't even have burn-in. The warehouse photos provided show no damage, and I am being told the promotion has expired and my phone is reevaluated at $30 value due to damage. This is completely unacceptable and a terrible experience in multiple ways. I need someone to address this because I have little faith in the Likewize trade escalation process. My trade ID is 001D1A42. Please help me fix this major inconvenience.
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Welcome to the community!
Sorry to hear of your situation. Unfortunately, I think you might have to escalate the matter through Likewize. Fido only receives the devices on behalf of Likewize. Fido does not take ownership of any trade-in device (see here). As such, I assume the value determination would be at Likewize's discretion.
They also do state that any quoted trade-in value is a conditional estimate. Upon inspection, the actual trade-in value may be significantly reduced. You have 14 calendar days if you wish to reject the revised trade-in value (see above link).
That said, y