Problem with network connection

[Cassandra1968]

Anybody want to tell me why my android phone isn't working? The last couple days in the GTA I get a message I am not able to connect to the network, and I am not able to call out or receive calls. It's emergency calls only. However, every time I have driven to St. Catharines, my phone is able to connect there. 

I try to get help online, but when Jack connects me to a specialist, I am immediately disconnected.  I try to get help by phone, but cannot get through. I try to get help on social media, and am told there are no current issues so it has to be my phone (which does not make sense - if it were my phone it would not work anywhere). 

Another assistant on social media suggested that I call technical support, except I don't get a response if I call 1-888-481-3436.  But again, she said it has to be an issue with my phone.

Down detector suggests that there are many other people experiencing difficulty with their network connection on their mobile phones. 

Anybody want to tell me if this is being looked into?  Surely I'm not the only one with issues if 84% of the reported issues with Fido are with mobile phone, and the problem can't be my phone if it works outside of the GTA but just not in it. 

I really would like some help or advice, this is very frustrating. 

[Cassandra1968]

Hi -  I live in the GTA. We have determined that my phone connects to the network everywhere except in my home, in my backyard, or two doors down in either direction from my house. That seems to be a dead zone for my phone. I have emergency service only there. 

We went to the Fido/Rogers store (Fido was at capacity so they told us to go to Rogers for assistance). They changed my sim card, said that would fix it. 
It did not.

Tech support did a network reset, said that would fix it.
It did not. 

We went back to the Fido/Rogers store (again, Fido at capacity, sent us to Rogers), said switching to Rogers would fix it.

I don't really want to switch. I've been with Fido forever, it's worked until two days ago. I fail to see how switching to Rogers is going to fix anything. And my phone works EVERYWHERE except in this dead zone around my house. I am not technically inclined, really,  so maybe I'm just not getting it, but how is switching to Rogers, going to fix whether or not my phone works in this tiny tiny zone where it no longer works?

But I also don't see how it could be my phone either, which worked fine until Friday. 

Arrggghhhhh. 

[Cassandra1968]

I finally reached someone in Tech Support who believes this is likely a problem at Fido's end and that it can be resolved. They did some tests from their end, have submitted a ticket, and hopefully this can be fixed soon (well, within approximately 72 hours). In the meantime, if I need to make any calls, I'll just have to go a few doors down and stand on the sidewalk. Fingers crossed. 

[Cassandra1968]

I just got a text message from Tech Support, telling me they cannot find any issues at this time. 

I give up. 

[KAPABLE-K]

Hello @Cassandra1968,

What is the make and model of the device you are using? Are you able to put your SIM card in another device and see if you get the same problem?

[Cassandra1968]

Hi! I have a blackberry key2 (never had a problem with it ever until Friday). I am the only one with Fido in my house and the only one experiencing difficulty with the network... When I put the sim card in my daughter's iPhone she also lost the network in the house. When I put the sim card in my husband's iPhone he was able to receive and make a call, but both calls dropped soon after. Both are iPhone 14. 

Yesterday briefly I ws able to connect to the network from the house and make a call, but it was dropped almost right away and I lost connection again. 

Nothing is different about the house or the surroundings. 

It's weird. 

[KAPABLE-K]

Hello again @Cassandra1968,

That is weird that it works two doors down, is your daughter or husband with Rogers or a different carrier?

[Cassandra1968]

I know, right? I'm glad someone else thinks so. My phone works fine two doors down on either side. It's like there's a dead zone over my house and my immediate left and right neighbour.  My husband is with Bell, and my daughter, who is with Fido, is away at university, regrettably. If I could at least try hubby's sim card in my phone I would at least know if it was the network or just my phone (or perhaps other android phones but not iPhones), but he has an eSim card. My daughter is too far away to come home and let me play with her phone/sim card. 

[KAPABLE-K]

Hi @Cassandra1968 I wonder if something in your house or a neighbour is interfering with the signal if you can get someone who is either with Rogers or Fido to come to your location and if their signal dies then you know it is a network issue or something blocking the signal.

[Cassandra1968]

As it turns out, there are small pockets in Hamilton where i don't have service either - larger than the pocket around my home but still. My daughter is making the drive back from school, and told me that her phone had no network in a pocket on the mountain (which happens to me as well). She will come here tonight, and we'll see if her signal also dies here and where.  It's all very strange.  I'd rather not switch to Bell but if that's all I can get to work here... it is what it is. 

[Original_Lucy]

Hi @Cassandra1968 , sorry you have that frustration. Have you tried visiting one of the mobile sores to see if one of the service representative can check this for you? Is the GTA your home or is st Catherine's your domiciled address? The reason I ask is if you live in St Catherine, you may have your roaming turned off. We can roam anywhere in Canada, but if you have roaming turned off you may not be connecting to the extended towers to continue seamless service. I'm not saying this is the case, but maybe you can get someone to check your settings to find out why this is happening