Device Protection - Everything you need to know

[FidoStephen]

Remember when cell phones were used to call people and send an occasional text? A lot has changed since then… Now we use them to connect with friends, browse the web, shop online, watch videos, listen to music, text, take awesome pictures, get directions and so much more… We use them for pretty much everything. So needless to say it must be an awful feeling to see a shattered screen after dropping your phone or then again seeing it take a swim.

Good news though, you can relieve a lot of that stress if you have Device Protection. Replacing a device is a huge pain and can be pretty expensive, too. With Device Protection, get a replacement device, added security and dedicated support in case of accidental damage, loss or theft (in select provinces). As always, if your wireless device isn’t working as it should, bring it into a participating Fido store. If the manufacturer's warranty is still valid, we'll send it for repair and give you a courtesy device to use in the meantime.

Here’s the nitty-gritty:

• To be eligible, you have to sign up to Device Protection within a limited time of a new activation or upgrade. You can cancel it at any time.
• All devices are covered including Apple, non-Fido and select Fido devices, and standard accessories including battery, charger, SIM card and memory card. Fido Prepaid are not eligible.
• Limit of 2 accidental damage from handling and 1 loss / theft service request (lost/theft coverage not available for Quebec) allowed in any 12-month period.

SCREEN REPAIR

Great news! We’ll take care of your first service request for a cracked or damaged screen at no extra cost, as long as there’s no other damage to your device. 

A few things to keep in mind with regards to screen repair:

• This no-extra-cost screen repair counts towards your maximum of two fulfilled service requests in any rolling 12-month period.
• You can choose from Mail In, Walk In (to a select repair location) or Mobile technician (on-site visit repair options).
• If there is additional damage, the processing fee will apply for repair or replacement.

 

DEVICE REPLACEMENT

We’ll give you a comparable replacement if your device gets lost, stolen (lost/theft coverage not available for Quebec), damaged physically or by liquid, or has any other problems your warranty may not cover.

A few things to keep in mind regarding a replacement:

• Replacements could either be new or a refurbished version of the same or comparable model.
• We offer a maximum of two fulfilled service requests during any 12-month period, beginning on the date the first service request is fulfilled.
• Every replacement will be subject to a replacement processing fee.

Visit fido.ca/servicerequest to check out the full list of replacement processing fees.

Replacement devices may be new or refurbished versions of the same or comparable model and all come with a 12-month warranty

Requesting a replacement is easy. You can do it online or by calling 1-866-327-3399. Just make sure that it’s within 60 days of the accident.

DEVICE REPAIR

We’ll try to repair your device if it’s damaged physically, or has any other problems your warranty may not cover.

A few things to keep in mind with regards to a device repair:

• You can choose from Mail In, Walk In or have a Mobile technician repair your device on-site.
• We offer a maximum of two fulfilled service requests during any 12-month period.
• Every repair is subject to a repair processing fee.
• Repair option is only available if your device is repairable.

Visit fido.ca/servicerequest for the full list of repair processing fees.

So keep your mind at ease thanks to Device Protection, and remember to back up your personal info (pictures, contacts, etc.). It’s best to be proactive instead of waiting for something unfortunate to happen.