Paying off device balance on my iPad contract and cancelling all services .

[Karan_123]

I want to pay off my remaining 694$ device balance on my iPad contract and cancel my monthly 90$ payments that I pay for  ( which includes the Data only plan + BYOP plan ) . 

Can I suspend all services after paying my device balance completely ? 

[KAPABLE-K · Accepted solution]

Hello @Karan_123,

Welcome to the community!

Providing you are eligible you can do a temporary suspension on your lines.

A few things to note qualify:

1. You need to have been with Fido for a minimum of one month and must not be in a contract.
2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

You will need to contact customer service to get this process, you can contact customer service through any of the available methods listed here.