Order

Order

Order

Cooper6919
I'm a Contributor Level 1

Order

I placed a order in Nov 14 and haven't received anything I go on the site to my number and it says order processing but nothing is happening.  I've tried to go in the chat and for days it says there are no agents what's happening ?  Very frustrating. 

4 REPLIES 4
Cooper6919
I'm a Contributor Level 1

I have 2 upgrades in I put one in on Nov 17 and one in on Nov 20.  For the same phone on both lines.  The order from Nov 20 has processed but the order for Nov 17 hasn't. I don't understand why? And can't seem to get  any help.   

FidoJulien
Moderator (inactive)

Hey @Cooper6919

 

Was the order for a new line or an upgrade on an existing line? Also, what was the phone that you ordered? 



Cooper6919
I'm a Contributor Level 1

It was a upgrade and the iPhone 11

FidoJulien
Moderator (inactive)

Thanks for confirming @Cooper6919

 

What type of iPhone 11 was it?