Not receiving texts

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I'm a Participant Level 1
I'm a Participant Level 1

Not receiving texts

I have a motorola razr and recently I haven't been receiving any text messages for a few days. I know my friends are sending them and sometimes I receive the message 4 days later but I am extremely frustrated. Is there anything I can do?

 

 

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Former Moderator
Former Moderator

Re: Not receiving texts

Hi jagart,

 

Are you able to send without issues? Do you friends get any errors when sending to you?

 

I recommend trying a reset (remove re-insert the batter) and test it out. Try to send yourself a text message, see if that goes through.

 

If it continues you can call in so we can check things on our end otherwise you may need to perform a master reset of your device (This will erase everything on the device, not the sim card):

 

  1. Go to the Home Screen
  2. Press Menu
  3. Go to Settings
  4. Select Initial Setup
  5. Select Master Reset
  6. Confirm and enter the security code: 000000

 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Not receiving texts

I recently am experiencing that too...Didn't get texts from at least 3 persons or phone calls. I'll try the master reset...hopefully that works. It is very frustrating.

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Community Specialist
Community Specialist

Re: Not receiving texts

Did the reset resolve your issue?



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