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Nokia C1 deletes received texts

I'm a participant level 1
I'm a participant level 1

My C1 recieves texts but after turning the phone off then on again, all my received texts are missing. My sent texts remain. I am using conversation view but switching to inbox view doesn't reveal them, nor have they been found in any folder. I had recently used the feature "Delete Messages -> All Messages" but I'm not sure if this is exactly when the problem started. Any advice? I can't find any setting to control deleting messages on its own.



***Edited to add labels***


Former Moderator
Former Moderator
Hey RobEdwards!

I hope that you were able to resolve this matter since then.

If not:

@ Community: Can anyone assist? Has anyone experienced this before?