I was outside in the cold (-7C) and my phone gave a 30s low battery shutoff warning after being at 62% power. After returning inside and waiting about 5 minutes for it to warm up, I started the phone and it no longer gets cell service. The WiFi still works but is much slower to connect than before - often takes minutes to connect to a saved network. The phone also randomly shuts off or restarts with no input. I am unable to call tech support right now, and manually power cycling the phone (including replacing SIM/battery) did not have any noticeable effect.
@zliplus Whats the make and model of your phone? Leave the phone off and let it dry out for a while it is possible that condensation build up inside from being in the cold then straight into a warm place.
Leaving it to dry did not seem to resolve anything. I reached tech support on another phone and was unable to even do a factory reset following their instructions, plus the WiFi stopped connecting completely. Currently waiting to reach the manufacturer for warranty.
Welcome to the Community!
Real sorry to hear about your phone, that's definitely no fun!
Was it a Fido phone? You have a 1 year warranty from the manufacturer if the phone's defective, however this doesn't include physical damage.
Do you know if you're still under the warranty?