No link to reserve iPhone 5 under my account

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I'm a Participant Level 1
I'm a Participant Level 1

No link to reserve iPhone 5 under my account

I am an existingfido customer, as well as the sole account owner.  The link under my account does not appear, nor does the upgrade function. What is the problem, and how can I fix this?

 

 

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Community Manager
Community Manager

Re: No link to reserve iPhone 5 under my account

Hey stacey,

 

I'd suggest checking this page as it includes several troubleshooting steps if you are having problems with the reservation system.

 

If you are using IE9, it is not compatible, so you would need to try with a different browser.

 

Let us know how it goes!



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I'm a Participant Level 1
I'm a Participant Level 1

Re: No link to reserve iPhone 5 under my account

I am experiencing the same issue. There no such link under My Fido Services in My account
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I'm Qualified Level 1
I'm Qualified Level 1

Re: No link to reserve iPhone 5 under my account

Login in to Fido on the website & it should load up your account. There should be a yellow button that says "Phone Reservation". Click on it & you should be able to reserve your iPhone 5.

_________________________________________________________________________________________
iPhone 5 - White 16 GB
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I'm a Participant Level 2
I'm a Participant Level 2

Re: No link to reserve iPhone 5 under my account

Not there for me either.

 

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Community Manager
Community Manager

Re: No link to reserve iPhone 5 under my account

Do you guys have an email address registered online that you can see on the bottom left of your My Account page? If not, you will not see the reservation button.



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