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New Device Actvation Online - Plan Start Date?

coolspot
I'm a Contributor Level 2
I'm a Contributor Level 2

Hi all,

I ordered a new tablet over the weekend, the order was processed, but I still have not received a shipping information. 

The contract information said the plan was activated on June 13th?

What happens if the tablet takes a few weeks to arrive, am I  paying for my data plan for a couple weeks?

2 REPLIES 2

khouya
I'm Qualified Level 1
I'm Qualified Level 1

Hi @coolspot .

I think too the billing should start when the item is received.

Have a nice day

 

 

FidoStephane
Moderator
Moderator

Hi there Smiley 

Yes, billing starts when the account is created. Shipping shouldn't be longer than 5 business days. 

As for the email notification, it is sent the moment the device is shipped. 

I hope that helps Smiley