Network operator keeps staying on emergency call only

[evangelenglish]

I have Samsung A53. My phone stops calling, receiving calls and texting.

When I check Monile Network Operator, it is changed to Emergency Phone call only. I change it to Fido. Then 1 phone call is possible. Then  it goes back to emergency call only. Then I restart phone. And I can make a few phone calls. Then, it goes back to emergency phone call only. Each time I call, I have to restart my phone.

Another issue is I can't open any website or app without wifi although I have 60g.

It has been like this since I switched data plan from 2g to 60g. It has been more than 3 months. 

I tried to contact Fido, but I was always 50+ in a queue.

Finally I contacted an agent a week ago, who told me to restart my phone and tried to get me to change my plan with bigger data. 

It looked like the agent didn't know how to resolve my issue and I finally post here for the last chance. 

If it doesn't work Fido data is useless to me. 

Help me, please!

[evangelenglish]

Thank you so much for your time and suggestions!

I took out the SIM card, and put it back, and did the factory reset. 

I can't place the SIM card in another phone because I don't have another one.

My phone works on and off with phone calls and messages.

I am wondering if I should turn wifi call on.

I appreciate your comment.

[Cawtau · Accepted solution]

Hello Evangelenglish,

  Welcome to the community!

  Sorry to hear you're having issues with your phone. Had you always had issues with calling and texting on that device? Are you having any issues with data? Do you have the same issue everywhere or only at certain locations? Are you aware of any others in the vincinity with similar issues?

  It's possible your location does not receive adequate Fido/Rogers cellular signal. You can get an idea of your area cellular towers here.

  I understand you have the Samsung A53. Was it purchased from Fido? If not, which version of the device is it? While the different versions of the device seem to have similar bands/frequencies, you might consider verifying your particular version has compatible bands/frequencies. You can verify those bands/frequencies here.

  You should note that if you do not have the Canadian version of the Galaxy A53, it's likely certain features (ie voLTE and/or Wifi-calling) might not be supported. If that is the case, the phone would need to fall-back to the 3G or 2G networks for calls. 

  If you do have the Canadian version of the device, you might consider verifying HD or voLTE is enabled on the device. Alternatively, if voLTE is already enabled, you might consider trying to disable it. In addition, you might also consider enabling Wifi-calling if you have ready access to Wifi.

  I understand you may not have a different device to try the SIM card. However, might it be possible to test your SIM in a friend's or relative's device. Alternatively, if you are close to a Fido store, they may be able to oblige the testing of your SIM in one of their devices. They may also be able to replace your SIM card to see if a new card might improve your situation.

Hope this helps 😀

Cheers

[KAPABLE-K]

Hello @evangelenglish, can you try taking out the SIM card make sure it is seated correctly and reinsert it with the phone power off and see if it helps, you can also try doing a network reset if you have another phone that you can use to test the SIM card and see if you can replicate the issue on the other device then you will know it is not the device and either a problem with the SIM or on Fido's end. As a last resort, you can do a factory reset to see if it gets rid of any bugs that might be causing the issue.

[evangelenglish]

I took out the SIM card and relocated it. My phone's connection is on and off. My son has been using the same phone with no trouble for a long period. He is just on 2G data plan. This is why I doubt that data plan change may affected my phone. But I still don't think my doubt is reasonable because I don't know how Fido set up my phone changing my data plan. thank you for your kind advice! I really appreciate it.