NEXUS 5 on LTE not working

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

NEXUS 5 on LTE not working

Hello all! I have a Nexus 5, and an LTE Sim card, but am unable to gain access to LTE. I live in Calgary (Within LTE Coverage) and have all the correct settings for LTE (I called, and checked.) 

 

Any reason why I don't have the service? I bought the card 3 days ago, and havent gotten any better of a signal than HSPA. 

 

Flag this to a Moderator
Message 1 of 3
1,409 Views
Highlighted
Community Specialist
Community Specialist

Re: NEXUS 5 on LTE not working

If you have contacted us by phone I assume your profile on our end is properly set up. Should that be the case, the next step is a hardware isolation test. Insert your SIM card into a different LTE compatible phone (you can visit a Fido store for this). If that phone is able to log on to LTE, the issue with your phone. If not, it may be the SIM card.

 

Let us know  



Flag this to a Moderator
Message 2 of 3
1,369 Views
Highlighted
I'm Helpful Level 2
I'm Helpful Level 2

Re: NEXUS 5 on LTE not working

Fido programmed all of their LTE SIM cards wrong.

 

In stead of fido-core-appl1.apn, change the APN to: ltemobile.apn

Flag this to a Moderator
Message 3 of 3
1,327 Views