I first brought the phone into a store over 3 weeks ago. The repair center reflashed the software and sent it back to the store. I checked it as soon as I got it and the problem was still there. I believe that the repair center looked at it without actually looking for the problem as the person at the store could see the problem clearly enough.
Sent it back in for a second time, called Motorola about 7 times and while it was agreed that the phone would be replaced it has taken over two weeks the second time it went in (AND they really didn't do anything differently). During this whole fiasco the depot actually said that it was a "known issue" and sent the phone back.
SO here goes a third time into the repair depot. I am supposed to be having it replaced but who knows what will actually happen and when it will happen.
This whole process is flawed and unacceptable. I can't believe that it actually takes this much time and effort (very little effort by the repair center, I'm referring to my own effort) to get a phone fixed.
To have a customer without their phone for a month is a disgrace, and even worse is the fact that there are no Android loaners. I've asked numerous times if there was any way to buy a refurb Motorola but again no luck there either.
