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Missing Promotion for payment program promotion

Flash039
I'm a participant level 1
I'm a participant level 1

Hello I just for an offer to upgrade from 60gb to 90 gb for the same price but when checking ACCOUNT CHANGE CONFIRMATION but when checking the new ACCOUNT CHANGE CONFIRMATION i dont see the  Payment Program
Promotion any more

1 REPLY 1

FidoAnthonyZ
Former Moderator
Former Moderator

Hello @Flash039,

 

Welcome to the community! 

 

Your payment program promotion wouldn't be removed in you changed your plan unless you paid off your device balance.

 

If when you next bill is out and it is missing, feel free to reach out so we can take a look!