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Lost/Stolen & activation (Iphone 4s)

I'm a participant level 1
I'm a participant level 1



my Lg optimus has been stolen so I desactivated my fido account and declared my phole has lost or stolen.

I just received my new iphone and plogged it on the computer and on itunes, and i put the SIM card in it and my phone is still not working

By not working i mean that i cant call anybody or send text messages. It says: réseau indisponible.

I reactivated my account on fido and nothing changed.


What do i have to do for my phone to finally work..





***Edited to add labels***


I'm qualified level 1
I'm qualified level 1

You should try going to a nearby Fido store to see if they can activate your iPhone correctly. Did you get the iPhone from Fido through Customer Relations or did you get it from somewhere else (Apple, online, etc)?

iPhone 5 - White 16 GB

Hey joellemondou!


         Although this thread is quite old, I'd like to add a little more information since I came across it. Since you did mentioned that you called Fido to declare that the phone was lost or stolen, then a service restriction was put in the account so no usage can be done to avoid a high and expensive bill. If your new SIM card was activated under the same number you had from the phone that was stolen then you will have to contact Support or Live Chat to have the restriction removed and to double check if your SIM card was activated.

         But if you did cancelled the number from the phone that was lost or stolen and activated your new phone under a new phone number then I suggest you to contact your original point of purchase of the IPhone so to make sure all was done correctly. Also you can subscribe to Fido's Device Protection as part of your Fido package so to be covered if the same were to happen  again. You will be able to replace the phone at a minimal fee, click on the Link below to verify the replacement fee for the any and all phones.



Hope this helps!