Likewize Rejected my genuine claim

[satishreddy6529]

I have purchased a mobile with Fido and unfortunately I lost it recently when I was shopping. Immediately thereafter I have submitted a claim through Likewise and I was requested to submit my ID Proof and Address Proof. I have timely submitted my PR Card for ID proof and these documents (Hydro bill statement, Mobile Bill, Employment verification letter with address, and Lease Agreement) in support of my address. Today i.e. Nov 11, 2024 I have received an email from Likewize mentioning my address proof is rejected and I was asked to resubmit my address proof documents. Immediately thereafter and within few minutes I received one another email mentioning my claim has been rejected with the following reason "Your protection under the program is void in any case of fraud, intentional concealment or material misrepresentation of a material fact, at any time, concerning: your protection, the enrolled device, your interest in the enrolled device or a service request under the program. We reserve the right to pursue all rights and remedies in connection with fraud, concealment and misrepresentation.". Since I have escalated the issue, I have received an email from Likewize. When I asked the reason for rejecttion they mentioned that one of the documents I submitted was misrepresented and as per their policy they cannot say which document is that. This is the most absurd answer I ever heard from someone. As a Customer, I am completely lost and dissatisfied to receive this email and response especially because I have been paying an extra cost monthly for insurance only to protect me when there is a loss. It is unjust to treat Customers this way and reject the claim without providing proper explanation. The 1st email from Likewize mentioned that my address proof was rejected, the 2nd email mentioned that my claim is rejected based on misrepresentation. Both these email are contradicting each other. As a customer, I am in a helpless situation now and I need an clear explanation behind the rejection, and since I have submitted all the requested documents in a way that was asked I submit that my claim should be reopened and processed without any further delay.

[Cawtau]

Hello Satishreddy6529,

  Welcome to the community!

  Sorry to hear about your situation with your device protection claim. While you may pay for the device protection through Fido, the service is fulfilled by Likewize. Unfortunately, I don't think Fido would be able to provide any explanation regarding Likewize's decision. I understand you have alreadly been in contact with Likewize, however, I think any discussion regarding their decision would need to be done with them.

  If you haven't already, you can view Likewize's Terms and Conditions.

  You should note these forums are community-driven and not intended as a venue for customer services. If you still wanted to discuss your matter with Fido, you would need to contact customer service for assistance. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers