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LG Gossip Pro Frozen at start screen, not responding to touch

booyah28
I'm a Participant Level 2
I'm a Participant Level 2

Hello,

 

I got my LG Gossip Pro in Feb. 2012. 

 

On the home screen, you have to "slide up to unlock", but the screen is not responding to touch. Does anyone know of any tricks to get it to work?


Thanks!

 

 

***Edited to add labels***

3 REPLIES 3

FidoStephane
Moderator
Moderator

Did you try a battery pull?



booyah28
I'm a Participant Level 2
I'm a Participant Level 2

Yes, multiple times...does nothing.

Hey booyah28!

If a battery pull didn't help, I would suggest that you go to a Fido store to benefit from the Repair and Loaner program (it's free during your 1 year warranty).

A representative will be able to look into it with you and if needed, he will also be able to send your phone in for repair.

To find the nearest store from you which offers this service, please click on the following link:

http://www.fido.ca/storelocator

Please make sure that you click on the check box next to Repair and Loaner service in order to only find the stores which offer it.

Let us know how it goes!