LG Gossip Pro Frozen at start screen, not responding to touch

[booyah28]

Hello,

I got my LG Gossip Pro in Feb. 2012. 

On the home screen, you have to "slide up to unlock", but the screen is not responding to touch. Does anyone know of any tricks to get it to work?

Thanks!

***Edited to add labels***

[FidoStephane]

Did you try a battery pull?

[booyah28]

Yes, multiple times...does nothing.

[FidoJudhy · Accepted solution]

Hey booyah28!

If a battery pull didn't help, I would suggest that you go to a Fido store to benefit from the Repair and Loaner program (it's free during your 1 year warranty).

A representative will be able to look into it with you and if needed, he will also be able to send your phone in for repair.

To find the nearest store from you which offers this service, please click on the following link:

http://www.fido.ca/storelocator

Please make sure that you click on the check box next to Repair and Loaner service in order to only find the stores which offer it.

Let us know how it goes!