Is my Samsung Galaxy A5 2017 unlocked?

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I'm a Participant Level 1 babalou
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Is my Samsung Galaxy A5 2017 unlocked?

How can I tell if my Samsung Galaxy A5 2017 is unlocked? It's two years old so I would hope it is, but it was on a 2-year plan and based on what I have read online maybe not. I now have a new Fido phone and want to sell the A5 (an unlocked A5).

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Re: Is my Samsung Galaxy A5 2017 unlocked?

Hello @babalou,

 

The cellphone unlocking rule came into effect on December 1-2017, your phone was released in January 2017.

I would say it is most likely locked, the easiest way to find out is to put a SIM card from another provider in the phone and if it asks for the unlock code then you know it is locked.

 

If it is locked you just need to contact customer service and they will provide the unlock code and the instructions to enter it free of charge. You will just need to provide the IMEI number. Just dial  *#06#  from your phone's dialer and you will get the IMEI number.

 

You can contact customer service from any of the available methods listed here.

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Re: Is my Samsung Galaxy A5 2017 unlocked?

Hello @babalou,

 

The cellphone unlocking rule came into effect on December 1-2017, your phone was released in January 2017.

I would say it is most likely locked, the easiest way to find out is to put a SIM card from another provider in the phone and if it asks for the unlock code then you know it is locked.

 

If it is locked you just need to contact customer service and they will provide the unlock code and the instructions to enter it free of charge. You will just need to provide the IMEI number. Just dial  *#06#  from your phone's dialer and you will get the IMEI number.

 

You can contact customer service from any of the available methods listed here.



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