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Incorrect SIM

I'm a participant level 1
I'm a participant level 1

I just got a new iphone and followed the instructions with setting up a new sim card. However, it keeps on telling me "incorrect SIM" I've rechecked both SIM cards numerous times and the same message comes up. It says: "Sorry that is not the SIM number assciated to your phone number. Please try again." I've tried so many times and it doesn't work. What should I do next?


I'm experienced level 1
I'm experienced level 1

i would goto fido store, get them to give you an new sim card (should be free as long as you are fido customer). have the sales staff install the card too, and ensure that it works before you leave. 

Former Moderator
Former Moderator

Hey @adina1


Welcome to the community🙂


We'll have to take a closer look at the details with you. To reach the customer service, you can go on our contact page here.


We can also send you a PM on the Community if it's better for you.


Let us know.