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In-ear headphone issue

I'm a participant level 1
I'm a participant level 1

I've made a 2-year plan with Fido and I've bought a Samsung Galaxy S6. I bought the phone in March 2016 and the in-ear headphone which comes with it has stopped working. The headphone doesn't have any damage. What can I do? How can I get another one?


**Edited to add labels


I'm a contributor level 1
I'm a contributor level 1

there might be lint or other debris inside the earphone jack causing the headphone to not work. try tto check for it before persuing other options

Former Moderator
Former Moderator

Welcome to the community @vcmiranda!


If you're still under the one year manufacturer warranty, you can bring the headphones and the phone so we can send it in for repairs for you. I had a similar issue with my headphones actually so I decided to contact Samsung directly instead of sending my phone in as well.


They can send a new pair of headphones to you but you will need your proof of purchase and send it to them. Hope this help! Smiley