In-ear headphone issue

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

In-ear headphone issue

I've made a 2-year plan with Fido and I've bought a Samsung Galaxy S6. I bought the phone in March 2016 and the in-ear headphone which comes with it has stopped working. The headphone doesn't have any damage. What can I do? How can I get another one?

 

**Edited to add labels

Accepted Solution

Re: In-ear headphone issue

Welcome to the community @vcmiranda!

 

If you're still under the one year manufacturer warranty, you can bring the headphones and the phone so we can send it in for repairs for you. I had a similar issue with my headphones actually so I decided to contact Samsung directly instead of sending my phone in as well.

 

They can send a new pair of headphones to you but you will need your proof of purchase and send it to them. Hope this help! Smiley

View solution in context
Flag this to a Moderator
Message 1 of 3
1,388 Views
Highlighted
Former Moderator
Former Moderator
Solution

Re: In-ear headphone issue

Welcome to the community @vcmiranda!

 

If you're still under the one year manufacturer warranty, you can bring the headphones and the phone so we can send it in for repairs for you. I had a similar issue with my headphones actually so I decided to contact Samsung directly instead of sending my phone in as well.

 

They can send a new pair of headphones to you but you will need your proof of purchase and send it to them. Hope this help! Smiley



Flag this to a Moderator
Message 2 of 3
1,383 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: In-ear headphone issue

there might be lint or other debris inside the earphone jack causing the headphone to not work. try tto check for it before persuing other options

Flag this to a Moderator
Message 3 of 3
1,336 Views