Hello Tsgbj,
Welcome to the community!
Sorry to hear of your situation. Unfortunately, I cannot speak as to what may or may not be mentioned in that pamphlet you received nor whether any changes were made to the courtesy phone policy. Fido did offer loaner phones for device repair (see here). However, even when they did offer the use of a loaner device, availability of those devices was not necessarily guaranteed (see here). That said, both of those posts are quite old and there may be a new policy requiring device protection.
@Tsgbj wrote:
...Nowhere in the Fido pamphlet does it mention that I needed the service plan, in order to take advantage of the manufacturer warranty service mentioned in the pamphlet by Fido. ...
You should still be able to avail of the manufacturers' warranty without having to opt for device protection.
@Tsgbj wrote:
.... I then asked to pay off the phone to then purchase a new phone only to be told I would have to pay the original phone cost (over $1700), and not the discounted amount that I agreed to pay for the phone....
With many of the device offers, Fido does not actually discount the cost of the device. Rather, they provide a monthly credit to off-set the device cost. That monthly credit is applied to the bill and not device financing cost. The device cost shown on the website was calcuated after bill credit.
It would be important to note that the monthy financing fee does not actually change, though. If you choose to end the contract early, you would still be required to pay the total remaining balance of the device. That is, the remaining balance would be $ x remaining number of months, not $-credit x remaining months as the remaining monthly credits would no longer apply.
Hope this helps 😀
Cheers
