Image and video texting on plans without data.

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I'm a Participant Level 1 Pdgshannon
I'm a Participant Level 1

Image and video texting on plans without data.

I just recently got a new LG G6 that I love! My plan includes unlimited image/video messages. I do not have data. When I try and send a picture or video, It doesn't work. There is a pop up that says "was not able to send message". Anyway to fix?

 

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Re: Image and video texting on plans without data.

Hello Pdgshannon,

 

  Welcome to the community!

 

  Have you verified that the phone has the proper APN settings? You can verify those settings here.

 

  I understand you do not have any data with your plan. You do not require any data plan or pass to send/receive MMS. However, the data setting on your device needs to be enabled. Have you verified that the setting is enabled? You should note that with the data setting enabled, the other apps on the phone may try to access data (when not connected to Wifi) and you'll likely receive a SMS to purchase a data pass.

 

Hope this helps Smiley

 

Cheers

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Solution

Re: Image and video texting on plans without data.

Hello Pdgshannon,

 

  Welcome to the community!

 

  Have you verified that the phone has the proper APN settings? You can verify those settings here.

 

  I understand you do not have any data with your plan. You do not require any data plan or pass to send/receive MMS. However, the data setting on your device needs to be enabled. Have you verified that the setting is enabled? You should note that with the data setting enabled, the other apps on the phone may try to access data (when not connected to Wifi) and you'll likely receive a SMS to purchase a data pass.

 

Hope this helps Smiley

 

Cheers



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