IPhone 7 on back order

[kAikAI1]

I ordered an iphone 7 on 25th of June, the last email i get was on 2nd of July, telling me the device was on back order, but when i call fido they are saying they have iphone 7 in stock, until today 14th of July i did not recevie any phone call or email from Fido about my order, this is a very terrible experience and i will definely call them to cancel the order, and never order an device from them again.

[FidoValerie]

Hey @kAikAI1 ! 

Welcome to the Community.

I'm sorry to read that you wish to cancel your order.
At the moment, with the current health crisis, phone orders are taking longer than usual, but we're doing our very best to ship everyone their devices as quickly as possible.
 

If you'd like to change, cancel, or get information about your order, please don't hesitate to contact us.

Alternatively, we can also send you a PM through the Community, if that works better for you!