INVALID TRACKING NUMBER

[Chory-]

what should i do, i purchased mobile phone and they gave me tracking number last dec 28, but i cant trace its invalid tracking number.almost 5days thank you

[Original_Lucy]

Hey there @Chory- , you might have to try searching again with the tracking number. I believe that we receive the number when it's ready for pickup by the courier. With New Year's happening, the pick up may have occurred and movement through the carrier service may just be beginning today. Hope you had a nice weekend 😊 

[Chory-]

yes but the tracking number its invalid already 5days since i recieved the racling number, icant trace it

[FidoStephane]

Hey there @Chory-

Most of our shipping is done with Purolator, 

Have you tried entering your tracking number on their site?