I unlocked my phone today by asking fido customer service to do that. She asked me to reset all settings and then restore from back up. I can not do it because it keeps on telling me my password is wrong
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Welcome to the Community.
I'm sorry to see you're having trouble with this, but I am sure we can get to the bottom of this together.
Can you clarify which password you are referring to? Is it a password directly on the phone?