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My SIM card locked another phone

tbalmeida
I'm a Participant Level 1
I'm a Participant Level 1

  I just got a new Galaxy S8 and used by mistake my Fido's SIM card on it. The phone restarted, installed Fido apps and now it's locked to Fido. Any way to resolve this, I'm kinda desperate here.

 

TIA

 

***Edited to add labels***

 

2 REPLIES 2

KAPABLE-K
MVP MVP
MVP

Hello @tbalmeida,

 

Welcome to the community!

 

Samsung phones locks to the first SIM that you put in the phone.

 

If the S8 is brand new and the Fido SIM was the first to be inserted in the phone then the phone will automatically reboot change the CSC to Fido and lock itself to Fido.

 

If you want to use the phone with a different carrier you will need to get it unlock.



FidoMaria
Former Moderator
Former Moderator

Hi @tbalmeida & welcome to the Community. Smiley

 

That definitely seems odd; have you tried contacting Samsung directly?