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I am currently a prepaid plan holder

lucki1j2p
I'm a Participant Level 1
I'm a Participant Level 1

I was wondering If it is possible for me to transfer my prepaid sim card to a nano sim card number

 

 

***Edited to add labels***

2 REPLIES 2

FidoPierre
Former Moderator
Former Moderator

Hey @lucki1j2p

 

Welcome to the Community! 

 

As Paolo mentioned, these kinds of changes would actually need to be completed on our end. Do you already have this new Nano SIM card?

 

Let me know if you still need help activating it and we'll send you a PM so we can get this done for you! Smiley 



Paolo
I'm an Expert Level 2
I'm an Expert Level 2

I don't see why not. Just because your Prepaid instead of Post paid should NOT prevent you from asking to have your sim card swapped to another one, the only limitation I believe is you can not perform this transaction online and MUST call into the Customer service department and have them perform this transaction.