Huawei P20 Pro Android Pie update cause GPS issues

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I'm a Contributor Level 2 simonxcheng
I'm a Contributor Level 2

Huawei P20 Pro Android Pie update cause GPS issues

Hi guys, 

I have updated my Huawei P20 Pro to EMUI 9,0.0.178. After the update, GPS is not working properly. After reboot, the GPS is fine, but once I stopped navigation and start a new navigation, it keeps "Looking for GPS ...". I have tried GPS test app, it just could not get GPS fix. Whenever I need to navigate, I have to reboot the phone. I am wondering anyone is facing the same issue. I have wipe the cache partition but it did not help. I do not really want to do a factory reset. However, it seems that is the last resort I have. 

 

Thanks,

 


Screenshot_20190201_090932_com.google.android.apps.maps.jpgScreenshot_20190201_231750_com.chartcross.gpstest.jpg

Accepted Solution

Re: Huawei P20 Pro Android Pie update cause GPS issues

Hi everyone,

 

The February SMR along with a fix for this GPS issue will begin rolling out March 21. 

 

Thanks to everyone who reported this!

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Re: Huawei P20 Pro Android Pie update cause GPS issues

Hey @simonxcheng, thanks for sharing this.


@Community: Anyone has the same issue or a suggestion for our friend here?



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I'm a Contributor Level 2 ryadav
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Re: Huawei P20 Pro Android Pie update cause GPS issues

I see that Android P upgrade is light mode or say small lite version. No update in any of the claimed features... Its all fake. 

 

Most of the features are disable.disabled. even camera works horribly.

 

I did a full evaluation on every feature and most are not working. Just a cosmetic update...

 

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I'm a Contributor Level 2 simonxcheng
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Re: Huawei P20 Pro Android Pie update cause GPS issues

I just did a factory reset and GPS and navigation back to normal. Maybe for any major Android version update, we should always do a factory reset.

 

Good luck with Android Pie update on P20 PRO.

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Re: Huawei P20 Pro Android Pie update cause GPS issues

Hey @simonxcheng,

 

Glad that everything is back to normal and thanks for keeping us posted! 



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I'm Helpful Level 1
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Re: Huawei P20 Pro Android Pie update cause GPS issues

I am having the same issue, my GPS stopped working after the update 3 days ago.

I noticed it yesterday when i launched my STRAVA for walking and it wouldn't pickup my walk.  Today i tried to orde a mobile order from McDonalds and it kept telling me i was not at the restaurant when i was.

 

is there not a way to calibrate the GPS without needing to factory restore?  There's just so much configuration on my phone i'd hate to lose it.

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Re: Huawei P20 Pro Android Pie update cause GPS issues

I just wanted to add that i was able to restore my GPS by turning off Wi-Fi scanning for accuracy, strange that this would have caused it for me.  I will leave it off for now as i'm not ready to do a factory restore unless i change phones.

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Re: Huawei P20 Pro Android Pie update cause GPS issues

Thanks for letting us know what worked for you, @Gabbie1977!



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Re: Huawei P20 Pro Android Pie update cause GPS issues

Sorry to be the bearer of bad news. This morning it was back to not working again.  McDonald's app wasn't detecting me at the restaurant, Strava wasn't moving the dot and Google Maps was not moving the dot either.  This was outside no clouds a a big sunshine in London Ontario.

 

I will backup my media and do a factory reset tonight.  I will have to bite the bullet.  I'll update in a few days if that fixed it for me.

Screenshot_20190204_100230_com.chartcross.gpstest.jpg

 

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I'm a Contributor Level 2 simonxcheng
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Re: Huawei P20 Pro Android Pie update cause GPS issues

The GPS stayed in good state for just one day after the factory reset. Reboot did not fix issues anymore. So, I did a factory reset again yesterday. This time, I will try GpsFix app if GPS goes wrong again. If it keeps having problems, I will send it back to Huawei. 

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I'm a Contributor Level 2 simonxcheng
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Re: Huawei P20 Pro Android Pie update cause GPS issues

HI Gabbie1997, can you try GPSFix app before factory reset. It claims to reset GPS status. I could not try it because my GPS is still in working state.

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Re: Huawei P20 Pro Android Pie update cause GPS issues


@simonxcheng wrote:

The GPS stayed in good state for just one day after the factory reset. Reboot did not fix issues anymore. So, I did a factory reset again yesterday. This time, I will try GpsFix app if GPS goes wrong again. If it keeps having problems, I will send it back to Huawei. 


 

Since i too am in the same boat that any change lasted 24 hours.  I am stuck having to turn off  / power back on the phone and it seems to work for a few hours, which sucks but if i absolutely need it i'll have to do that for now.

Could it also be a software we both are using causing it?

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Re: Huawei P20 Pro Android Pie update cause GPS issues


@simonxcheng wrote:

HI Gabbie1997, can you try GPSFix app before factory reset. It claims to reset GPS status. I could not try it because my GPS is still in working state.


Ok i'll try that next time GPS drops.  I'll let you know my results after 24 hours

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I'm a Participant Level 1 coolkat
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Re: Huawei P20 Pro Android Pie update cause GPS issues

This is a known issue. This issue is not caused by the update OS, this issue is because of the google services updates. uninstall/rool back the google apps and dont update the google services app. 

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Re: Huawei P20 Pro Android Pie update cause GPS issues

I tried the GPSFix app but that doen't work either.

When you are saying the Google services app, which one specifically are you referring to as there isn't one called that. There is one called "Google Play Service" there was only an unisntall available for that one.  Or do you mean i should uninstall or force Stop on everything with the word google on it?

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