Huawei Nova Plus audio recording through video camera is horrible.

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Huawei Nova Plus audio recording through video camera is horrible.

I have used the Note 3 and Samsung s4 for video recording and the sound is great. I was at a concert in September and recorded some clips with my S4 and zero problems. Just recently I was at another concert, exact same theatre, and loudness and recorded clips with my Nova Plus. It sounded like it was recorded under water. It was horrible. I thought maybe it was the theatre but the S4 did well. So I recorded in a brand new acoustically perfect church and got the same distorted uner water sound. I love this phone but to have that bad of a audio recording, I need help. If I hook to computer and put mp3 on the phone, it's fine. I just bought a few months ago and locked into contract, so past the 15 days. I checked and no updates for the phone. Thanks.

 

**Edited to add label

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Re: Huawei Nova Plus audio recording through video camera is horrible.

Welcome to the community @Bman58! Smiley Happy

 

Sorry to hear you're not enjoying your phone. Did you have issues with the recording before? If it worked fine before and it suddenly started to have issues at no fault of your own, you do have a 1 year manufacturer warranty. You can bring it to a Fido store and we can send it in for repairs for you.

 

It's also possible the device was designed this way which unfortunately there's little we can do about. It may also be a software issue. For that, we will need for a new software to have it fixed. 

 

Anyone else @community can share their experience with the phone? 



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Re: Huawei Nova Plus audio recording through video camera is horrible.

First time I tried it was at the concert. Second was at the church. If it's just people talking it is okay but any music, forget it.The Samsung worked great. But the Huawei was lousy. Huawei takes better pictures than the Samsung but Samsung blew it out of the water for video and audio combined.  I will call Huawei tomorrow. I checked software update and said there was none.

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Re: Huawei Nova Plus audio recording through video camera is horrible.

@Bman58 Alright! Keep us posted. Smiley



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Re: Huawei Nova Plus audio recording through video camera is horrible.

Ended up having to send the phone out to service and I had to do all the packaging and take it to UPS. Just got it back on July 25. Will test this coming Sunday as it will have the same venue as the poor audio recording. Work order shows "replaced component" and reflashed software. And I will will record with 2 different phones.  Keep you posted.

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Re: Huawei Nova Plus audio recording through video camera is horrible.

Thanks for the update! We look forward to hearing from you, @Bman58 Smiley



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Re: Huawei Nova Plus audio recording through video camera is horrible.

Nope. Still has the same problem. I was at a church this morning and simutaneously recorded using Samsung s4 and the Huawei Nova Plus. The audio from the Samsung came out perfect and the Huawei audio was **bleep**. Even showed it to a few others. It's too bad because everything else in the Nova Plus outperforms the Samsung. And of course it's now a phone under contract plus if I sell it I have to pay $50.00 unlock fee. I promised myself I would never ever go on a contract after the disaster with Bell. Now I know why. 

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Re: Huawei Nova Plus audio recording through video camera is horrible.

I just wanted to ratify that this is a problem with the phone!! I get the same audio problem, Fido must notify Huawei for a soon fix.

I got this phone 2 month ago and  Fido salesman told me that this phone was better choice than a Samsung A5, that's the reason why I got this phone. 

I would like to know what are my chances to replace this phone for a saumsung?

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Re: Huawei Nova Plus audio recording through video camera is horrible.

Hey @mario05, thanks for reaching out.


Sorry to see you are having trouble with your phone.

 

You have 15 days Satisfaction Guarantee on the device. You would need to make sure not to exceed 30 minutes of voice usage within those days.

 

From there you can either have the phone replaced or simply return it for a full refund.

 

After that, you get in the 1 year manufacturer's warranty and the phone can't be replaced from there.

 

Did you get a chance to go back to the store to get the phone checked?

 

 



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Re: Huawei Nova Plus audio recording through video camera is horrible.

Gone out for repair a second time. Showed the service rep the Facebook videos, then it was 2 weeks before I got a shipping label even though it was too be escalated.

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