How to unlock your device

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Community Specialist
Community Specialist

How to unlock your device

Hey Community!

 

For the curious, here are the unlocking instructions for a variety of devices:

 

 

Android and all Other Devices

 

  1. Insert a non-Fido SIM card and Turn on the device.
  2. Enter Network Unlock code when prompted.

 

BlackBerry (Bold, Curve, Pearl)

 

  1. Select "Options".
  2. Select "Device".
  3. Select "Advanced System Settings".
  4. Select "SIM Card".
  5. Press and hold the ALT key and type "MEPE" (What is typed [MEPE] will not show

on the Blackberry screen).

  1. Enter the unlock code when it ask for MEP code and press the Enter button or Track

pad.

 

BlackBerry 10 devices (Z10, Q10)

 

  1. Go to Settings from home Screen.
  2. Select Security and Privacy.
  3. Select Sim Card.
  4. Select Unlock Network.
  5. Enter MEP Code.

 

iPhone

 

iTunes

  1. Back up the device using iTunes.
  2. Restore the iPhone as a new device to complete the unlock.
  3. Restore the iPhone again from Back up file to get all the data back.

iCloud

  1. Back up the device on iCloud.
  2. Erase the iPhone Settings >> General >> Reset >> Erase All Content and Settings

to complete the unlock

  1. Set up the device using the same Apple ID to get all the data back

 

Alternate steps if you have a Non-Fido SIM

  1. Insert non-Fido/Rogers SIM into handset
  2. Complete Setup process from the Phone's screen

For more assistance, please visit https://support.apple.com/en-ca/HT201328.

 

Nokia (Microsoft) Windows phones

 

  1. Compose ##7820#
  2. Press Call to access the unlock screen.

 

Nokia (legacy devices) 

 

  1. Switch ON the Nokia phone without SIM Card.
  2. Compose #PW+CODE+7#

-> The letter P appears after pressing the star key ( * ) 3 times quickly.

-> The letter W appears after pressing the star key ( * ) 4 times quickly.

-> The letter + appears after pressing the star key ( * ) 2 times quickly.

  1. The phone will show SIM Restriction Off.

If that fails repeat the process, composing #PW+CODE+1# instead.

 

Nokia CS-18 Internet stick

 

  1. Insert foreign SIM in the CS-18 and connect to a PC using USB cable.
  2. In the connection manager, make sure all 4 green lights are "ON" at the bottom right

corner.

  1. Click on the Setting icon at the right of the Menu Bar.
  2. Press CTRL+SHIFT+D.
  3. Enter the 8 digit unlock code and click OK.

 

ZTE

 

Mobile Hotspot (MF970, MF275R)

  1. Open a web browser on another device (PC, tablet, smartphone, etc.)
  2. Log into the admin webpage http://192.168.0.1 or http://192.168.1.1.
    • Default password is admin.
  3. Insert a non-Rogers/Fido SIM card and Turn on the device.
  4. Enter Network Unlock code when prompted.

 

Wireless Home Phone (WF721)

  1. Connect a landline phone to the device and turn on the device.
  2. Compose *983*866*CODE#.

 

If we missed a device type, please let us know!

 

Cheers

 

-FidoStephane



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