How to cancel a phone service

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I'm a Participant Level 2
I'm a Participant Level 2

How to cancel a phone service

I have 3 phones under my Fido account, and 1 of them will not be used, and I want to cancel it - anyone know how to do it?

 

thanks,

 

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Re: How to cancel a phone service

@jjwwang A moderator here can do it for you but for a faster response you can call customer service by dialing *611 from your Fido phone or you can message Fido on Facebook or Twitter.

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Solution

Re: How to cancel a phone service

@jjwwang A moderator here can do it for you but for a faster response you can call customer service by dialing *611 from your Fido phone or you can message Fido on Facebook or Twitter.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: How to cancel a phone service

Thanks for the quick response - but when I go to tweeter, and tried to send message to @fidomobile, I got error message as "Your message could not be sent." - did I miss anything?

 

thanks

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Re: How to cancel a phone service

I'm not sure why that is happening can you try again.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: How to cancel a phone service

I've tried multiple times, and all failed - and I was on hold for minutes when calling *611 - can you please help me about the cacellation?

 

thanks,

 

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Re: How to cancel a phone service

I wish I could but I do not work for Fido. Send a message here to @fidosolutions and a moderator can help you.



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Former Moderator
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Re: How to cancel a phone service

Hey @jjwwang

 

As @KAPABLE-K mentioned, you'll have to make the request through customer service.  We're also  here to help, sending a PM your way! 



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