How to cancel a phone service

[jjwwang]

I have 3 phones under my Fido account, and 1 of them will not be used, and I want to cancel it - anyone know how to do it?

thanks,

***Edited to add labels***

[KAPABLE-K · Accepted solution]

@jjwwang A moderator here can do it for you but for a faster response you can call customer service by dialing *611 from your Fido phone or you can message Fido on Facebook or Twitter.

[jjwwang]

Thanks for the quick response - but when I go to tweeter, and tried to send message to @fidomobile, I got error message as "Your message could not be sent." - did I miss anything?

thanks

[KAPABLE-K]

I'm not sure why that is happening can you try again.

[jjwwang]

I've tried multiple times, and all failed - and I was on hold for minutes when calling *611 - can you please help me about the cacellation?

thanks,

[KAPABLE-K]

I wish I could but I do not work for Fido. Send a message here to @fidosolutions and a moderator can help you.

[FidoRanya]

Hey @jjwwang , 

As @KAPABLE-K mentioned, you'll have to make the request through customer service.  We're also  here to help, sending a PM your way!